Since the late 19th century Americans have been shopping at department stores for clothes, food, household goods, and more. Department stores have historically been anchor stores in malls or shopping centers, but today more of these retail outlets are standalone destinations for one-stop shopping for everything from cosmetics to lawn furniture and pet supplies.
Today brick-and-mortar stores are only one facet of these omnichannel retail chains, each of which now offers varying degrees of e-commerce with in-store pickup and delivery options expedited by the COVID-19 pandemic. Department stores that sell food and cleaning products were deemed essential and able to stay open during the lockdown.
The future of department stores remains murky as more consumers shop online and the “Great Resignation” is affecting retail across the board. Brands are innovating with new technologies, opening store-within-store concepts, and improving their online shopping experience to try to retain customers.
Stacker used YouGov ratings data to find the most popular department stores in the U.S. at the end of 2021. Percentages are from a nationally representative survey panel, where the score is calculated by taking the proportion of people who view something positively and showing it as a percentage of all of the people who have given any opinion about that thing, including “have heard of.”
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